Mercury Premier Service

Mercury evaluates the service performance of its dealers and assigns its highest rating of "Mercury Premier " to those demonstrating an exceptional commitment to service.

Earning a Mercury Premier Service rating means a dealer:

• Achieves a 12-month service CSI (Customer Satisfaction Index) score above the national average.
• Possesses all necessary service tools, test equipment, manuals and parts books.
• Employs at least one Certified or Master technician.
• Provides timely service for all Mercury Marine customers.
• Offers extended service hours and mobile service, when appropriate.
• Uses, displays and stocks adequate inventory of genuine Mercury Precision Parts.
• Offers a clean, neat shop with well-organized tools and service literature.

Mercury Outboards & Mercruisers should be serviced Annually or every 100 Hours; (whichever comes first).
Mercury Race Engine schedules & requirements vary depending on engine model. Please contact us for requirements of your engine.
Annual Services by PRO BOATS include servicing engine, boat & trailer, plus lake testing; with Mercury CDS Computer Diagnostic System where applicable. We use Mercury Marine maintenance items & lubricants.
NOTE: Annual Services are billed at Flat Rate for Labor + Service Parts. Additional repairs completed which are not annual service related are billed at Flat Rate, upon Client Approval.

1) Service Request Form.

Contact Information * Name: * Email: * Day Phone: Extension: * Home Phone: Fax: Address: Address: City: State/Province: Select OneAlabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming American Samoa Guam Marshall Islands Micronesia Northern Mariana Islands Palau Puerto Rico US Virgin Islands Armed Forces Americas Armed Forces Europe Armed Forces Pacific Alberta British Columbia Manitoba New Brunswick Newfoundland Northwest Territory Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon Territory Zip/Postal Code: * Contact: Select OneBy Phone - Morning By Phone - Afternoon By Phone - Evening By Email By Fax		Boat Information * Year: * Manufacturer: * Model: Hull ID Number: Hours: Warranty: Yes No Engine Mfr: Engine Model: Motor Type: Inboard Outboard Stern Drive (I/O) # of Motors: Single Double Triple Horsepower: Fuel Type: Gas Diesel
Describe Service Needs What kind of service do you need done? 50 hr / 6 Month Service 100 hr / Annual Service Check Electrical System Computer Diagnostics Check Steering System Check Controls/Throttle Change Engine Oil & Filter Replace Water Pump Impeller Gear Case/Outdrive Svc. New Motors/Repowers Trailer Services Upholstery and/or Canvas Vessel Detailing Other – Describe below. Details: * When would you like your appointment? Prior Service History Have we performed service work for you before? Yes No Last In: Select OneWithin the last month. Within the last 3 months. Within the last 6 months. Within the last year. Over a year ago. Work Done: Select OneLube/Oil Change Complete Tune-Up Part Replacement Basic Service Other
* These fields are required

2) Mercruiser Annual Service Procedure Sheet: Client's Document 3-Pages.
Form includes areas Service technicians must address.
Additional items are serviced depending upon engine & boat.

3) Outboard Annual Service Procedure Sheet:
Client's Document 5-Pages.
Form includes Service areas Technicians must address.
Additional items are serviced depending upon engine & boat.

Mercury has a 3-Year Cycle for Annual Services.
Year-1 & 2: Basic Service
(135HP-175HP 2.5L Requires annual water impeller replacement).
Year-3: Major Service